RadiateWP is growing! We are seeking a part-time WordPress Support Specialist to join our team to provide world-class phone and email support to our clients, troubleshoot a range of issues, and oversee WordPress and plugin maintenance for our clients’ sites.

Responsibilities will include Client Support — on-boarding and migration for new clients, WordPress support and troubleshooting, and scoping / estimating development and design requests; Maintenance — WordPress, theme and plugin updates on client sites, security and performance monitoring, and semi-annual site audits; Project Management — assign and manage development or design requests; ensure quality of all work; track time and generate monthly client reports.

Additional responsibilities — depending on candidate’s skills & experience — may include Web Development, editing existing WordPress themes and plugins, and developing custom themes and plugins for our clients; and/or Design, client branding and web design.

SUCCESS REQUIREMENTS

  • 2-3 years experience using or developing with WordPress; Knowledge of installation process, file structure, themes & child themes, and popular plugins is essential
  • Basic knowledGWge of Adobe Creative Cloud applications, including how to optimize images for Web
  • Strong troubleshooting skills with a history of successful problem-solving
  • 1-2 years experience with technical support or customer service
  • Excellent (and we mean excellent!) communication skills
  • You are a life-long learner and thrive on helping others while developing new skills

OTHER DESIRED SKILLS

  • Web development including HTML 5, CSS3, PHP and javascript; and version control with Git
  • Experience with web hosting, domains, DNS records
  • Email marketing experience, especially with MailChimp
  • Spreadsheets! (and other MS Office / Google Docs apps)
  • User experience and/or web design experience
  • Advanced experience with Adobe Creative Cloud applications

BENEFITS & DETAILS

  • Contract to hire: Minimum 20 hours/week with potential for full-time
  • Rate depends on experience
  • Can work remotely, but on-site is preferred 1-2 days/week at Co+Hoots in downtown Phoenix
  • Ample opportunity to grow, develop skills and work with experienced WordPress developers and designers